Shipping policy

We’ve made ordering your wipers ridiculously easy. Once we’ve matched them to your car, we’ll pack them carefully and send them straight to your door.

This policy explains where we deliver, how long delivery normally takes and what to do if something goes wrong.

Where we deliver

We currently deliver throughout:

  • England
  • Scotland
  • Wales
  • Northern Ireland
  • The Republic of Ireland

Deliveries to the Scottish Highlands and islands may take slightly longer than our usual delivery time.

We do not currently deliver to Jersey or Guernsey.

We’re working on it. We just want to make sure the delivery and local tax arrangements are completely clear before we switch these destinations on.

Standard delivery

Standard delivery is included in the price of your wipers.

Orders to most UK and Irish addresses are normally delivered within 2–3 working days after dispatch.

We’ll send you a confirmation when your order leaves the warehouse. Where tracking is available, the confirmation will include your tracking details.

Scottish Highlands and islands

Deliveries to the Scottish Highlands and islands normally take a little longer.

Please allow approximately 3–5 working days after dispatch.

Delivery can occasionally take longer because parcels may need to travel by sea or connect with local delivery services.

Express delivery may not be available to every island address. The delivery options available for your address will be shown during checkout.

Express delivery

Express delivery is available for an additional £7.95 on the UK website or €7.95 on the Irish website.

Express orders are normally delivered within 1–2 working days after dispatch.

Choosing express delivery gives your order a faster delivery service. It does not guarantee delivery on a particular day unless we specifically confirm this when you order.

Express delivery times may not apply to the Scottish Highlands and islands.

Order processing

Orders are processed on working days.

Working days are Monday to Friday, excluding bank and public holidays in the country from which the order is dispatched or to which it is being delivered.

Orders placed during weekends or public holidays will be processed on the next working day.

During exceptionally busy periods, processing may take a little longer. If there is a significant delay, we’ll let you know.

Delivery estimates

Delivery dates shown on our website, in the cart or in an order email are estimates.

Most orders arrive within the estimated period, but deliveries can occasionally be affected by:

  • Severe weather
  • Transport or ferry disruption
  • Public holidays
  • Courier delays
  • Unusually high delivery volumes
  • Events outside our reasonable control

We remain responsible for your order until it has been delivered to you, or to a safe place or person you have specifically authorised.

Nothing in this policy affects your statutory consumer rights. Unless another delivery period has been agreed with you, your order will be delivered without undue delay and no later than 30 days after your order is accepted.

Please check your delivery address

Please check your delivery address carefully before completing your order.

If you notice a mistake, contact us as soon as possible. We’ll correct it if the order has not already been dispatched.

Once an order has been dispatched, we may not be able to redirect it.

If an order is returned to us because the address provided was incorrect, incomplete or inaccessible, we’ll contact you to arrange the next step.

An additional delivery charge may apply where the failed delivery was caused by incorrect or incomplete information provided with the order.

If nobody is available

Depending on the courier and delivery service, your order may be:

  • Left in a safe place
  • Delivered to a neighbour
  • Taken to a local collection point
  • Returned to the courier’s delivery depot
  • Returned to us after unsuccessful delivery attempts

The courier should provide instructions explaining where the parcel has been left or how to arrange collection or redelivery.

If your order is late

If your order has not arrived by the end of the estimated delivery period, check the tracking information included in your dispatch confirmation.

If the tracking does not explain the delay, contact WIPERZ. We’ll investigate it with the warehouse and courier.

You do not need to chase the courier yourself.

Please include your order number so we can find the order quickly.

For UK orders:

Email: support@wiperz.co.uk

For IRE orders:

Email: support@wiperz.ie