Terms and Conditions

These Terms and Conditions explain the rules that apply when you use the WIPERZ website or place an order with us.

We’ve kept them as clear as possible. If you have a question, contact us and we’ll help.

1. About WIPERZ

The websites wiperz.co.uk and wiperz.ie are operated by:

WIPERZ LTD
41 Drumnigh Wood
Portmarnock
Co. Dublin
Ireland
D13 CH94

Irish company registration number: 803847
Irish VAT number: IE4549894VH
UK VAT registration number: 518762958
Northern Ireland VAT identification number: XI518762958

For UK customer support:

Email: support@wiperz.co.uk

For Irish customer support:

Email: support@wiperz.ie

WhatsApp support is available through the relevant UK or Irish WIPERZ website.

2. These terms

These Terms and Conditions apply when you:

Visit or use a WIPERZ website
Create a WIPERZ account
Purchase products from us
Start or manage a WIPERZ subscription
Use our registration lookup or manual vehicle-search service
Use our fitting instructions or videos

By placing an order, you agree to these Terms and Conditions.

The following policies also form part of the agreement between you and WIPERZ:

Privacy Policy
Shipping Policy
Returns and Refund Policy
Subscription Policy

If there is a conflict between these Terms and Conditions and one of those policies, the terms most favourable to your mandatory consumer rights will apply.

3. Who may place an order

You must have the legal capacity to enter into a contract and be authorised to use the payment method selected for the order.

When placing an order, you must provide information that is accurate, complete and up to date.

You must not use another person’s vehicle details, payment information or account without their permission.

4. Our products

WIPERZ sells replacement windscreen wiper blades and related products.

We make reasonable efforts to ensure that:

Product descriptions are accurate
Vehicle applications are correctly matched
Images reasonably represent the product
Prices and availability are up to date

Product packaging, adaptors, clips, colours or minor design details may occasionally differ from photographs without affecting the product’s purpose, quality or compatibility.

Nothing in these terms limits your rights where a product is faulty, incorrectly described or unsuitable for its stated purpose.

5. Vehicle matching

You can find wipers using:

Your vehicle registration
Our manual vehicle-search process
Vehicle information you provide to us

Our matching service depends on receiving accurate vehicle information.

Some versions of the same vehicle may use different wipers. We may therefore ask you to confirm details such as:

Model year
Body style
Number of doors
Vehicle generation
Wiper-arm type
Other model or variant information

Please check the vehicle details shown before completing your order.

If the information supplied was accurate and WIPERZ selected the wrong product, our Perfect Fit Guarantee will apply.

If incorrect or incomplete vehicle information was supplied, we’ll still help identify the correct wipers, but the return may be treated as a change-of-mind return.

6. The Perfect Fit Guarantee

Enter your registration and we’ll match your vehicle with the correct wipers.

If we get the match wrong, we’ll replace them or give you your money back. Simple.

The Perfect Fit Guarantee applies where:

The vehicle information provided was accurate
The product was purchased directly from WIPERZ
You contact us with the relevant order information
You provide reasonable photographs or vehicle details where requested

The Perfect Fit Guarantee is explained further in our Returns and Refund Policy.

It does not replace or reduce your statutory consumer rights.

7. Placing an order

When you place an order, you are offering to purchase the products shown in your basket.

After you place the order, we’ll send an acknowledgement confirming that we received it. This acknowledgement does not necessarily mean that the order has been accepted.

A contract is formed when we accept the order and send confirmation that it has been processed or dispatched.

Before accepting an order, we may need to:

Confirm payment
Confirm product availability
Check vehicle information
Ask one quick question about the vehicle
Review an apparent pricing or technical error
Complete reasonable fraud-prevention checks

If we cannot accept an order, we’ll let you know and refund any payment taken.

8. Refusing or cancelling an order

We may refuse or cancel an order where:

The product is unavailable
Payment cannot be authorised
The delivery address is outside our delivery area
The vehicle information is incomplete or cannot be matched
There is an obvious pricing or description error
We reasonably suspect fraud or misuse
Accepting the order would breach a legal or regulatory requirement

We will not refuse an order for an unlawful or discriminatory reason.

If we cancel an order after taking payment, we’ll issue a refund to the original payment method.

9. Prices and VAT

Prices are displayed in:

Pounds sterling on the UK website
Euros on the Irish website

Prices include the applicable VAT unless clearly stated otherwise.

Standard delivery is included in the advertised product price.

Optional express delivery costs £7.95 on the UK website or €7.95 on the Irish website.

The total amount payable will be shown before you place the order.

We may change prices at any time, but a change will not affect an order that we have already accepted.

10. Pricing errors

We try to ensure that all prices are correct.

If an obvious pricing or technical error is discovered before the order is accepted, we’ll contact you. You can either continue at the correct price or cancel the order.

We will not charge a higher price without your agreement.

11. Payment

Payment must be made using one of the methods available during checkout.

You confirm that:

You are authorised to use the selected payment method
The billing information provided is accurate
Sufficient funds or credit are available

Payment information is processed through Shopify Payments, Stripe or another payment provider displayed during checkout. WIPERZ does not receive or store your complete card details.

12. One-off purchases

A one-off purchase does not renew automatically.

You pay once for the products shown in your order, and no further product payment will be taken unless you place another order.

13. Subscriptions

A WIPERZ subscription is an annual recurring purchase.

By deliberately selecting the subscription option, you authorise WIPERZ and its payment provider to charge the applicable subscription price using your saved payment method for each renewal unless you pause, skip, reschedule or cancel.

The subscription price, renewal frequency and next scheduled order date will be displayed before you confirm the subscription.

A subscription must not be added without you selecting or clearly agreeing to it.

14. Renewal reminders

We’ll send you a reminder 14 days before your renewed wipers are due to be dispatched.

The reminder will include or provide access to:

The scheduled renewal date
The vehicle connected to the subscription
The expected charge
A link to manage the subscription

You are responsible for keeping your email address and account information up to date.

15. Managing a subscription

You can manage your subscription through your WIPERZ account.

You can:

Pause the subscription
Skip an upcoming renewal
Choose a different renewal date
Update eligible vehicle details
Update your payment method
Cancel the subscription

You can also contact WIPERZ if you need help.

Changes should be completed before the renewal order is processed. Once an order has been processed or dispatched, it may need to be handled under our Returns and Refund Policy.

There is no cancellation penalty.

16. Failed subscription payments

If a subscription payment fails, we may:

Notify you
Ask you to update the payment method
Attempt the payment again
Delay the renewal order
Pause the subscription

We will not dispatch the renewed wipers until the required payment has been successfully processed.

17. Subscription price changes

Subscription prices may change in the future.

If the price of an existing subscription changes, we’ll notify you before the new price is charged. You will have the opportunity to cancel, pause, skip or reschedule before the renewal is processed.

A price change will not be applied retrospectively.

18. Vehicle changes

If you change your car, update the vehicle connected to your subscription before the next renewal is processed.

A different vehicle may require a different product or price. We’ll show or explain any change before processing the updated order.

If we cannot confirm the correct wipers, we may pause the subscription and contact you.

19. Delivery

Delivery areas, estimated times and available services are explained in our Shipping Policy.

Standard delivery is normally completed within 2–3 working days after dispatch.

Deliveries to the Scottish Highlands and islands may take approximately 3–5 working days after dispatch.

Express delivery is normally completed within 1–2 working days after dispatch, although it may not be available to every address.

We do not currently deliver to Jersey or Guernsey.

Delivery dates are estimates unless we specifically agree to deliver on a guaranteed date.

20. Delivery responsibility

WIPERZ remains responsible for your order until it has been delivered to:

You
Someone you have authorised
A safe place you have specifically selected
Another location you have specifically instructed the courier to use

Please check your delivery address before placing the order.

Additional delivery costs may apply if an order must be sent again because the address supplied was incorrect or incomplete, or because the parcel was not collected.

21. Delays and non-delivery

If an order is delayed or missing, contact WIPERZ.

You do not need to pursue the warehouse or courier yourself.

If an order is confirmed as lost, we’ll offer an appropriate replacement or refund.

Unless another period has been agreed, orders will be delivered without undue delay and no later than 30 days after acceptance.

22. Cancellation and returns

Our Returns and Refund Policy explains:

The 14-day statutory cancellation period
Our voluntary 30-day returns policy
How to begin a return
Who pays return postage
Damaged, faulty and incorrect products
Exchanges and refunds
The model cancellation form

Returning a subscription order does not automatically cancel future subscription renewals. The subscription must also be cancelled or managed through your account.

Nothing in these terms restricts your statutory cancellation or return rights.

23. Product warranty

WIPERZ products include a one-year warranty against manufacturing defects.

The warranty does not cover:

Normal wear from use
Deliberate damage
Incorrect fitting
Damage caused by using the wrong adaptor
Damage caused by a defective wiper arm or mechanism
Contamination or damage caused by chemicals
Use outside the product’s intended purpose

The warranty does not replace or reduce any statutory rights under UK or Irish consumer law.

24. Fitting and use

We provide fitting instructions and videos to make installation easier.

Please:

Confirm that the product and adaptor match the instructions
Watch the relevant fitting video before starting
Follow any vehicle service-mode instructions
Take care when lifting and lowering the wiper arm
Ensure the wiper is securely connected before use
Clean the windscreen properly
Stop if something does not fit or appears incorrect

WIPERZ is not responsible for damage caused by installation that did not follow the supplied instructions, except where responsibility cannot legally be excluded.

25. Website information

We work hard to keep the website accurate and available.

The website may occasionally be unavailable because of maintenance, technical problems or events outside our control.

We may correct errors, update content or improve the website without notice.

We do not guarantee that every vehicle can be matched automatically. If the registration lookup does not find your vehicle, use the manual search or contact us.

26. Customer accounts

You are responsible for:

Providing an accurate email address
Keeping your account information current
Protecting access to your email and account
Reviewing vehicle and subscription details
Telling us promptly about unauthorised account activity

Passwordless login links and verification codes should not be shared with another person.

We may suspend access where reasonably necessary to protect the customer, WIPERZ or the website from fraud, misuse or security threats.

27. Promotions and discount codes

Promotions may have separate terms, including:

Start and end dates
Eligible products
Minimum order values
Customer or vehicle limits
Restrictions on combining offers

Unless stated otherwise, discount codes cannot be exchanged for cash.

We may withdraw a promotion where there is an error, fraud or misuse, but this will not affect an order already accepted.

28. Intellectual property

The WIPERZ name, branding, website design, written content, photographs, illustrations and fitting videos are owned by or licensed to WIPERZ.

They may be used for personal, non-commercial purposes relating to your WIPERZ purchase.

They may not be copied, republished, sold, altered or used commercially without permission.

29. Acceptable use

You must not:

Use the website unlawfully
Attempt to interfere with its operation or security
Introduce malicious software
Attempt unauthorised access
Use automated systems to extract substantial amounts of data
Submit false payment, vehicle or account information
Use the website or returns process fraudulently

30. Third-party services

We use trusted providers to operate parts of the service, including:

Shopify
Payment processors
Vehicle-information providers
Subscription-management providers
Email and messaging providers
Fulfilment warehouses
Delivery companies

Their involvement does not remove WIPERZ’s responsibility to you as the seller.

Personal information is handled in accordance with our Privacy Policy.

31. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Defective products where liability cannot legally be excluded
Breach of mandatory consumer rights

We are not responsible for loss that was not reasonably foreseeable when the contract was formed.

Products sold to consumers are intended for private use. We are not responsible for business losses such as lost profits, lost revenue or business interruption where a consumer uses the product for commercial purposes.

32. Events outside our reasonable control

We will not be responsible for delay caused by an event outside our reasonable control, but we’ll take reasonable steps to reduce the effect of the delay.

If a substantial delay occurs, we’ll contact you where reasonably possible and explain the available options.

Your statutory rights relating to delayed or undelivered goods remain unaffected.

33. Privacy

We use personal information as explained in our Privacy Policy.

This includes information needed to:

Process orders
Match products to vehicles
Manage subscriptions
Arrange delivery
Provide customer support
Prevent fraud
Meet legal and tax obligations

34. Changes to these terms

We may update these Terms and Conditions to reflect:

Changes in law
New services or website features
Changes in payment or delivery arrangements
Security requirements
Clarifications or corrections

The terms applying to an order will normally be those in effect when the order is placed.

If a material change affects an existing subscription, we’ll provide reasonable notice before the change applies.

35. If part of these terms is invalid

If a court or competent authority finds part of these terms invalid or unenforceable, the remaining terms will continue to apply.

36. Delayed enforcement

If we do not enforce a right immediately, that does not mean we have given up that right.

37. Transfer of rights

You may not transfer your rights under an order or subscription to another person without our agreement, except where consumer law allows it.

We may transfer our rights or obligations to another organisation where this does not reduce your rights. We’ll notify you if a transfer materially affects you.

38. Local consumer law and disputes

Your mandatory consumer rights are protected by the law applicable where you live.

For customers living in the Republic of Ireland:

Irish consumer law applies to your mandatory consumer rights.
You may bring proceedings before the Irish courts.

For customers living in the United Kingdom:

UK consumer law applicable in your part of the United Kingdom applies to your mandatory consumer rights.
You may bring proceedings before the courts applicable where you live.

Nothing in these terms prevents you from relying on mandatory protections available under the law of your usual place of residence.

Please contact us first if something goes wrong. We’ll make a genuine effort to resolve it directly.

39. Contact